That's a hot phone!
I'm fuming at HTC right now. Last month I dropped my Evo and cracked the screen. I called HTC, got an RMA number and set my beloved phone on it's merry way. Now here's where things go wrong...
They've had my phone since July 22, yet they have no record of it (other than UPS) nor can they provide me with any updates on when it will be fixed. I've called numerous times, "escalated" three times and spoke with more supervisors than I care to remember. I asked under what circumstance will they send a replacement and was told "if we cannot fix your phone or we loose it". AHA! There we go! I asked the supervisor how much time needs to transpire before it's considered lost, her reply was "we don't have that information". I'm extremely displeased with HTC. The only option I've been given was to wait. Day 31, I'm still waiting.
Is it possible to take a large corporation to small claims?